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Account, complaints and plan management · 2026-10-05

How a prepaid customer monitors usage in an online account

Usage, expiry and rollover are all visible before they become a problem. Here is what the providers publish about tracking them.

Prepaid gives you no bill to read, so the usage information has to come from somewhere else. The providers publish three mechanisms, and between them they answer the three questions that matter: how much is left, when does it expire, and what rolled over.

The published mechanisms

Which question each one answers

QuestionMechanism
How much data is leftApp or short code
How much credit is leftApp or short code
When does this endSMS expiry alert
Am I about to run outSMS data limit alert
Will I be charged for lapseAuto recharge

The alerts are the important pair, because they fire on a threshold rather than requiring you to remember a date. Combined with auto recharge on a registered card, the failure mode of prepaid, a missed cycle, becomes something the provider handles rather than something you do.

What is not published

We do not publish a web account for any of these plans, because none of these providers states one in the documents we hold. If you use a service not covered here, its app is its own account and we make no claim about it.

What we could not verify. Where a provider has not published a figure we mark it unknown rather than estimate it. Re-read the provider page linked below on the day you decide.

Sources and verification

Every figure on this page comes from the official page or Critical Information Summary below, checked on the stated date. Prices, allowances and expiry terms can change — recheck before you buy.

  • Boost Mobile Prepaid Critical Information Summary — Boost Mobile (Telstra Pre-Paid Mobile Network) (checked 2026-10-05) <span class="quiet">Recheck by 2026-11-04</span>
    • Auto Recharge is available to customers who have registered a valid credit or debit card. (fact, checked 2026-10-05)
    • You can recharge by credit or debit card, PayPal or voucher. (fact, checked 2026-10-05)
    • You automatically receive SMS alerts when you are reaching or have reached your data limits or credit expiry. (fact, checked 2026-10-05)
    • Call and data usage information is available in the My Boost Mobile app or by dialling the short code. (fact, checked 2026-10-05)

Coverage is not promised address by address. Check the provider's own coverage map for your location.

Apply what you learned.

Use your own budget, data need and expected start date to compare the documented plans.

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